Refund Policy

All payments for Passboard are processed by Paddle.com Market Limited (for customers outside the USA) or Paddle.com Inc. (for customers in the USA), our merchant of record. Paddle handles all billing, payment processing, tax collection, invoicing, and refunds on our behalf.

When you subscribe to Passboard, your payment relationship is with Paddle, not directly with Passboard. Paddle's terms and privacy policy also apply to your purchase.

Passboard offers a single subscription plan billed at 125 SAR per month, billed annually (1,500 SAR/year). Your subscription automatically renews each year unless cancelled before the renewal date.

If you are not satisfied with Passboard for any reason, you may request a full refund within 14 days of your initial purchase. No questions asked.

To request a refund, email us at support@passboard.ai with your account email address. We will process the refund through Paddle within 5–10 business days.

After the 14-day refund window, refunds are not available for the current billing period. You may cancel your subscription at any time to prevent future charges — your access will remain active until the end of your current billing period.

If your subscription auto-renews and you did not intend to continue, you may request a refund within 48 hours of the renewal charge. Contact us at support@passboard.ai.

You can cancel your subscription at any time by contacting us at support@passboard.ai. Cancellation stops future billing but does not trigger a refund for the remaining period.

For billing questions or refund requests, contact support@passboard.ai.